Welcome to our website! By using our services, including tour and travel packages, destination bookings, visa processing, and other related offerings (collectively referred to as "Services"), you agree to comply with the following Terms of Service. These Terms govern your access to and use of our website, as well as any associated mobile applications, if applicable. Please note that this website is a private entity and is not affiliated with any government or governmental agency.

We may periodically update or modify these Terms of Service at our sole discretion. Such changes will be effective immediately upon posting the revised Terms on our website. You are responsible for reviewing the Terms each time you access the website, as your continued use of our services will constitute acceptance of any modifications.

Certain services offered through our platform may have additional terms and conditions specific to those services. These supplementary terms will be presented within the service in question and may also be subject to changes. By using our services, you agree to familiarize yourself with and adhere to both these Terms of Service and the applicable supplementary terms, including our Privacy Policy.

Service Access and Usage

Registration Requirements

To access certain features of the Services, you may be required to create an account by registering on our website or an affiliated platform. During registration, you agree to provide accurate, truthful, current, and complete information as prompted by the registration form. Providing false or misleading information may result in the termination of your access to the Services. Your registration data and personal information will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

You acknowledge that individuals under the age of 18 are not permitted to use the Services, regardless of their registration status. By registering for the Services, you represent that you are at least 18 years old.

Member Account, Security, and Password

Once you create an account, you are responsible for maintaining the confidentiality of your password and any other account credentials. You are fully accountable for all activities conducted using your account, whether authorized or unauthorized. You agree to notify us immediately of any unauthorized access or breach of security involving your account. Additionally, you must ensure that you properly log out from your account after each session to prevent unauthorized access.

We are not liable for any loss or damage arising from your failure to comply with this security obligation. If you fail to safeguard your account credentials, you assume all risks associated with such actions.

Service Modifications

We reserve the right, at our discretion, to modify, suspend, or discontinue the Services, either temporarily or permanently, with or without notice. We may also update, revise, or modify certain aspects of the Services, including the availability of features, functionality, and content, at any time.

By using our Services, you agree that we are not liable to you or any third party for any changes, interruptions, suspensions, or discontinuations of the Services. You understand that certain features of the Services may become temporarily or permanently unavailable, and we are not responsible for any inconveniences or losses caused by such modifications.

Mobile Services

Our platform includes various services that can be accessed via mobile devices (referred to as "Mobile Services"). You acknowledge that your wireless service provider may charge standard data rates and fees for using the Services on a mobile device, and it is your responsibility to understand these charges. Not all Mobile Services are compatible with every carrier or device, and certain features may be restricted by your provider.

By using the Mobile Services, you agree to receive communications from us and other affiliated entities via SMS, MMS, text messages, or other electronic methods. These communications may include notifications, updates, or promotional content related to your account or the Services. If you change or deactivate your mobile number, you must promptly update your account information to ensure that communications are not inadvertently sent to another individual who may have acquired your previous number.

Service Regulation

The terms and regulations governing travel packages, visa processing, and other services are subject to change without prior notice. We are not liable for any changes, delays, or losses incurred as a result of regulatory changes or other external factors beyond our control.

Additionally, we are not responsible for any costs, damages, or expenses resulting from modifications to travel plans, travel interruptions, or limitations. Such losses may include, but are not limited to, incidental, direct, consequential, special, exemplary, or punitive damages, such as loss of profits, income, or business opportunities. In all circumstances, our liability is limited to the amount of service fees paid by the customer, regardless of the nature of the claim.

You acknowledge and agree that, even if we had prior knowledge of the potential for such losses, our liability remains limited. Furthermore, this limitation of liability applies regardless of whether we were involved in causing or contributing to the circumstances that gave rise to the claim.

Delivery Times

While we make every reasonable effort to meet delivery timelines for our services, we cannot guarantee specific delivery times for visa processing, travel bookings, or any other related service. Various factors, including but not limited to government processing times, weather conditions, and other external events, may cause delays in the delivery of services.

We are not liable for any delays or losses resulting from circumstances beyond our control, such as acts of God, war, civil commotions, strikes, public authority actions, or government website outages. You agree that any reliance on estimated delivery times provided by us is done at your own risk.

Cancellation and Refund Support for Travel Documentation Services

At India-s-travel, we understand that travel plans can change unexpectedly. Our cancellation and refund policy is designed to ensure fairness and transparency while complying with immigration regulations. Please review the guidelines below for a smooth process.

Eligibility for Cancellation

• Cancellation requests must be submitted within 1 hour of order placement for orders under the Normal processing category. For urgent, rush, and super rush processing requests, cancellation requests must be made within 15 minutes of order submission.
• Cancellation requests are allowed if the application has been submitted but has not yet been processed by government authorities.
• Once the application is submitted to the senior government consulate for review or is under review / approved, cancellation requests may not be accepted.
• If the customer fails to submit the required documents & Information on time, the order may be auto-canceled without a refund.
• If an application is cancelled & rejected, cancellation is no longer possible, and the fee is non-refundable.
• If the customer submits duplicate applications, they may request cancellation of one before processing begins.
• If the customers no longer wish to travel, they may request cancellation before processing starts.
• If additional documents are requested and not provided within the given timeframe, resulting in rejection, a refund may not be possible.
• Refunds will not be issued if a visa application is cancelled or denied due to incorrect, incomplete, or misleading information provided by the customers. While we strive to assist customers throughout the process, the accuracy and authenticity of the submitted details remain the customer's responsibility.
• If duplicate payments occur, customers must submit proof of both transactions to be eligible for a refund. Refunds for duplicate payments will be processed after verification and may take 3-5 business days to verify.

Refund Policy

• Refunds will be granted if cancellation is requested before processing starts.
• If the customers cannot travel due to force majeure events (e.g., medical emergencies, unforeseen personal circumstances), cancellation requests will be reviewed based on whether processing has begun.
• If technical issues affect the visa processing system, cancellation, and refund requests will be reviewed accordingly.
• Customers must ensure their visa validity aligns with travel dates before applying. If plans change, cancellation must be requested before processing starts, as no changes are allowed once processing begins.
• If the wrong visa category is selected, cancellation and refund may be possible only if requested before processing starts with the senior government consulate.
• If a visa is denied due to previous travel violations, ineligibility, or past rejections, the fee remains non-refundable.
• Refunds will be issued using the same payment method as the application; alternative methods are not allowed.

No Cancellation & Refund After Visa Issuance

• Once a visa is issued, it cannot be cancelled or refunded.
• If the customer chooses not to use an approved visa or obtains a visa on arrival, the issued visa remains valid for its intended duration and cannot be revoked.
• The fee paid remains non-refundable regardless of travel intent after issuance.

Processing Time for Cancellation & Refund and data security

• Cancellation and refund requests are typically processed immediately. However, the refund can take 4-17 business days to reflect in your bank account.
• Your provided personal data and details will be automatically removed from the system once your application is cancelled.

Additional Considerations

• Refund Fee: A processing fee of $20 or more may apply to refund requests. This fee may vary for currencies other than USD and is subject to market conditions, covering banking and processing costs.
• Refund Cancellations: Refunds may be canceled due to issues arising from the customer’s side.
• Currency Variations: The refunded amount may differ slightly from the original payment due to fluctuations in currency exchange rates.

At India-s-travel, we strive to provide a smooth experience while ensuring fair policies for all travelers. If you have any concerns, please contact our support team for assistance.

Payment Processing

For payment processing, we partner with reputable third-party payment processors. These payment processors ensure that your transactions are secure. We do not store any credit card information on our servers, and all payment data is encrypted using 256-bit SSL certificates.

The encryption process ensures that no unencrypted cardholder information is transmitted during transactions. You can trust that any information passed to these payment processor servers is protected from unauthorized access, use, or modification. We work with these trusted payment processors to prioritize the security and confidentiality of your personal and financial information.

Disclaimer of Warranties

Your use of the Services is entirely at your own discretion and risk. The Services are offered "as is" and "as available," without any guarantees or warranties, whether expressed or implied. We specifically disclaim any and all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not promise that the Services will operate without interruptions, be timely, secure, or free of errors, nor do we assure the accuracy, reliability, or completeness of any information provided through the Services. You acknowledge that relying on the Services or the information provided is solely at your own risk.

Limitation of Liability

In no event shall we be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, loss of profits, goodwill, use, data, or other intangible losses. This limitation applies even if we have been advised of the possibility of such damages, and regardless of the legal theory (contract, tort, negligence, strict liability, etc.).

Circumstances that may give rise to liability include, but are not limited to:

1. The use or inability to use the Service;
2. The cost of procuring substitute goods and services;
3. Unauthorized access to or alteration of your transmissions or data;
4. Statements or conduct of any third party in relation to the Services;
5. Any other matter relating to the Services.

Our total liability to you, under any circumstances, is limited to ninety-nine USD ($99). This limitation applies to all claims, whether based on contract, tort, negligence, strict liability, or otherwise.

We implement advanced security measures such as SSL encryption and secure email servers to protect your data. However, no security measure can guarantee absolute protection. If a security breach occurs resulting in the compromise of your data, we cannot be held liable for any resulting damages. You agree to take proactive steps to protect your information, including using strong passwords and practicing safe online behaviors.

Cookies and Other Electronic Technologies

To enhance the Services, we may collect information about your usage through server logs, cookies, and tracking pixels. Cookies are small data files placed on your device that allow us to recognize you and optimize your experience. You can modify your browser settings to notify you when cookies are being set or updated or to block cookies entirely. Blocking cookies may impact your ability to use certain features of the Services.

Information Collected from Third Parties and Online Analytics

We use third-party web analytics services such as Google Analytics to collect information about your usage of the Services. Additionally, we may gather information about you from other third-party sources, including social media platforms or websites. For example, you may access our Services or create an account using your Facebook or Google account, which allows for seamless integration across platforms.

The information collected from these third-party sources may be used to enhance your experience and provide you with tailored services and recommendations.

Retention of Collected Information

We retain your personal information for as long as it is necessary to provide the Services, unless you choose to delete or modify your information. Once the retention period has expired, we securely delete your personal data from our systems. Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected.

In certain cases, we may retain blocked data to:

• Address legal claims or disputes;
• Comply with regulatory or legal requirements; or
• Investigate fraudulent or illicit activities.

You have the right to withdraw consent for the processing of your personal data at any time. Upon withdrawal, we will promptly delete your data, except where retention is required by law or necessary to protect our legitimate interests.

Disclosure of Your Personal Data

We may disclose your personal data in the following situations:

1. In the context of a corporate transaction, such as the sale or acquisition of a business or assets;
2. To third-party service providers who perform specific functions on our behalf, such as mailing information, maintaining databases, or processing payments;
3. Based on your explicit consent to share the data;
4. When required by law or to comply with legal obligations.

Legal Disclaimer

This website is not affiliated with any government or governmental agency. The information provided on the website is for general informational purposes only and is provided in good faith. However, we do not guarantee the accuracy, completeness, or reliability of the information. Your use of the website and reliance on any information is at your own risk.

External Links Disclaimer

Our website may contain links to external websites or third-party content. These external links are provided for convenience and informational purposes only. We do not guarantee the accuracy, reliability, or completeness of content on third-party websites. Any dealings with third-party websites are solely between you and the third party.

Professional Disclaimer

The content on this website does not constitute legal advice. It is for informational and educational purposes only. For legal matters, we recommend consulting with a qualified professional. You agree that reliance on the information on this site is solely at your own risk.