1. Purpose

This policy is designed to provide transparency and clarity on the process of shipping and delivery of travel-related documents, itineraries, and essential materials associated with the booking of India tour packages offered by India Spirit Travels Pvt. Ltd.. Our goal is to ensure that customers receive all travel-related information promptly, securely, and with minimal effort.

2. Scope

This policy applies to all customers booking domestic and international travel packages through the official website (india-s-travel.com/packages/), in-person consultations, or third-party travel agents representing India Spirit Travels Pvt. Ltd.. It covers:

• Delivery of travel confirmations, itineraries, and tickets (electronic or physical)
• Shipping of physical kits (if part of a premium package)
• Communication timelines and customer responsibilities for receiving tour-related documentation

3. Policy Statement

India Spirit Travels Pvt. Ltd. is committed to delivering travel-related documents securely and on time through electronic or physical channels, as per customer preferences. Key documents include:

• E-tickets and itineraries: Provided via email immediately after booking and payment confirmation
• Tour activity vouchers: Sightseeing passes, activity vouchers, and entry confirmations, if applicable
• Welcome kits: May include maps, brochures, luggage tags, or special guides (provided for select premium packages)

Timely and accurate delivery of documents is critical to ensuring a smooth travel experience for our customers.

4. Delivery Methods and Timeframes

4.1 Electronic Delivery

• Email Delivery: The default method for providing travel itineraries, e-tickets, and vouchers.

• Expected Delivery Time:

• Standard Packages: Documents are delivered within 24–48 hours after booking confirmation and full payment.
• Customized or Group Bookings: May take up to 3 business days due to personalized itinerary preparation.

4.2 Physical Delivery (if applicable)

• Courier Services: For physical items such as welcome kits or printed travel guides.
• Expected Delivery Time: 3–7 business days, depending on the recipient’s location.
• Delivery Providers: We partner with reputed logistics companies (e.g., Blue Dart, DTDC, and India Post) to ensure safe and timely delivery across India.

4.3 Shipping Costs and Additional Fees

• When Shipping Charges Apply
  

  Most digital documents are free to deliver, but physical items may have shipping fees.

• Transparency in Pricing
  

  Make sure you’re aware of any potential charges during checkout.

5. Delivery Locations

• Delivery is available across all major cities, towns, and rural areas in India.
• Physical shipping to remote regions may take longer, and customers will be informed about estimated delivery timelines during booking.

6. Tracking and Notifications

For physical deliveries:

• Customers receive an automated SMS and email notification with a tracking ID when the shipment is dispatched.
• The tracking ID allows customers to monitor the status and expected delivery date.

For e-deliveries:

• A confirmation email containing booking details and travel documents will be sent to the customer’s registered email address.

7. Delays and Service Interruptions

While India Spirit Travels Pvt. Ltd. makes every effort to ensure timely delivery, unavoidable delays may occur due to:

• Adverse weather conditions or natural calamities
• Public holidays or national events that may impact courier services
• Government regulations affecting travel-related processing

In such cases, customers will be promptly informed via email or phone, and alternate arrangements (such as resending documents via different means) will be implemented.

8. Resending and Reissuance of Documents

8.1 Reissuance of Electronic Documents

• If the customer does not receive travel documents due to a technical issue or incorrect email address, the customer may contact support for a reissuance free of charge.
• Customers must notify the support team within 48 hours of non-receipt of any e-documents.

8.2 Re-sending Physical Packages

• If a physical package is lost in transit or not received:
• The package will be resent at no additional cost if the error occurred due to logistics issues on the organization’s end.
• If the customer provides incorrect shipping information, a re-shipping fee may apply.

9. Refunds and Cancellations

Refunds will be considered only in cases where the organization is unable to deliver essential travel documents after verified attempts. If a customer cancels a package after documents have been shipped:

• E-deliveries: No refund will be applicable.
• Physical deliveries: A refund may be issued after deducting the shipping cost, provided the package is returned unopened.

10. Customer Responsibilities

To ensure seamless delivery, customers are responsible for:

• Providing an accurate and valid email address and physical address during booking.
• Ensuring they are available to receive packages during the estimated delivery timeframes.
• Promptly notifying the organization of any errors in their delivery details.

11. Exceptions and Special Cases

• For bookings made less than 48 hours before the travel start date, only electronic documents will be issued.
• For international travel bookings, physical kits will be shipped only within India.

12. Customer Support

If you have any questions or concerns about document delivery, please contact us:

• Phone: +91- 9289394665
• Email: we[@]india-s-travel.com
• Operating Hours: 24/7 Customer Support

Our support team is committed to assisting you promptly to ensure you have a smooth travel experience.

Resolving Urgent Requests

If your flight is imminent and you still haven’t received your documents, contact support immediately for priority assistance.

This policy demonstrates our commitment to customer satisfaction and efficient travel service delivery, aligned with our values at India Spirit Travels Pvt. Ltd..