At India Spirit Travels, we are committed to being transparent about how we handle your personal information. 'Personal information' refers to any data that can identify you as an individual, either on its own or when combined with other details.

We will only use your personal information as outlined in this Privacy Policy and are committed to protecting all user data. You accept the terms of this privacy policy by using our website and services.

Types of Personal Information We Collect

We may gather the following types of personal information for various purposes:

1. Personal Information You Provide

To handle your travel bookings or visa applications, we collect details like your full name, address, date of birth, travel details (including addresses, dates, and times), and passport information. Additionally, we may collect sensitive information, such as gender, ethnicity, religion, health status, criminal record, and family background.

2. Requested Documentation

We may ask for documents like IDs, passports, resident cards, bank statements, invitation letters, or parental authorization letters for minors, as part of processing your applications.

3. Device Information

We gather details regarding the devices you utilise to access our website, including IP addresses, browsers, operating systems, and location data. Additionally, we track usage patterns, including time spent on the website and frequency of visits.

How We Use Your Personal Information

The personal information we gather is used to provide and enhance our services. We may use your data for the following:

To Process Your Booking or Visa Application

We use the information you provide to process your travel bookings and visa applications, sharing relevant details with the necessary authorities to get approval or denial for these requests.

To Communicate with You

Your information helps us respond to your inquiries, manage your requests, and keep you updated on the status of your bookings and visa applications.

To Improve Our Website and Services

We analyse the information we collect to improve the overall user experience on our website and the services we offer.

Legal Compliance

We may need to disclose your data to comply with legal obligations, such as audits or other legal processes.

Additional Uses

We may also use your personal information to verify compliance with our Terms and Conditions and Cookie Policy, improve security measures, and prevent fraudulent activities.

How Your Personal Information Is Shared

We share your personal information only in the following circumstances:

With Government Authorities

We share your data with relevant authorities to process your visa applications. These authorities require the information to either approve or reject your request.

With Third-Party Service Providers

We work with third-party service providers who handle tasks such as processing payments, providing advertisements, sending and receiving emails, and analysing user behaviour. Only the necessary information is shared to carry out these services.

With Affiliated Companies

As a global business, we collaborate with affiliated companies, and your information may be shared or transferred between our offices for internal purposes.

For Legal Reasons

We may share personal information if required by law or to comply with legal processes in the following situations:

• To comply with legal requests,
• To respond to public authorities,
• To uphold our Terms and Conditions or policies,
• To protect the operations of our business or our affiliates,
• To safeguard our privacy, rights, or safety,
• To pursue legal remedies or limit civil damages.

Managing and Deleting Your Personal Information

You have the right to request the deletion of your personal data or request an electronic copy of the information we hold about you. Contact us to make such a request.

Security and Retention of Personal Data

We store your personal data on secure servers, which are protected by passwords, firewalls, and other physical security measures. These safeguards help to prevent data loss, theft, misuse, or alteration. Your data will be retained for three years, after which it will be automatically deleted. While we take security seriously, we cannot guarantee the absolute safety of data transmitted over the internet.

Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. The changes will become effective once published on our website, and it is your responsibility to remain informed about the terms while using our services.

Third-Party Websites

Our website may link to third-party sites, each of which has its own privacy policies. The privacy policies or content of these sites are not supported by us. Please be aware of their policies before sharing your personal information.

Children's Data

In line with our Terms and Conditions, parents and guardians consent to the collection and use of minors' data by providing it through our online form. This information is only used to process bookings and related services.

Who We Are and How to Contact Us

We are a private company offering a wide range of travel and visa consultancy services. Our aim is to simplify travel planning by offering tailored travel packages and expert visa assistance for every part of your journey.

Our team of travel and visa specialists is committed to helping travellers navigate the complexities of both national and international travel, offering personalised guidance. Whether you're planning a holiday, a business trip, or an extended stay, we ensure you have everything you need, from custom itineraries to timely visa support.

How to Reach Us

For more information or to request our services, please visit our website or contact us directly via email or phone. Our customer service team is available to assist with any questions or specific needs.